Contact Us

Contact Us

How can we help?

We are always happy to hear from our clients, introducers, the media or any other interested parties and will deal with your query as quickly and efficiently as we can.

Our advisers are here to help and will work around times to suit you, including evenings and weekend appointments.

Get in touch with us, via phone or email, if you would like to discuss a new case or if you have any queries regarding a mortgage.

Our Locations

We are always happy to hear from our customers, potential customers, the media or any other interested parties and will deal with your query as quickly and efficiently as we can.

London Office

Aegon House
Ground Floor Suite
13 Lanark Square
London E14 9QD

Tel: 020 7519 4900

London Office Opening Times:

8am – 8pm Monday to Friday

Guernsey Office

Tel: 01481 234527

What to do when we don’t get it right

We always aim to provide excellent customer service and when that doesn’t happen we would like to know why. Listening to you and learning from what you have to say will help us get it right next time, and we need your help to do this.

If you are not happy with the service that you have received please contact our Complaints Manager at the London Office by email, telephone or letter.

We will then independently investigate the issues that you have raised and advise you of our findings.

Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service, please see the following link for further details:

Contact Us

Your home or property may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it. Changes in the exchange rate may increase the sterling equivalent of your debt. You may have to pay an early repayment charge to your existing lender if you remortgage. Think carefully before securing any other debts against your home. is a trading name of Ltd, Aegon House, Ground Floor Suite, 13 Lanark Square, London, E14 9QD authorised and regulated by the Financial Conduct Authority (FCA). Our FCA registration number is 302228 and can be viewed by visiting the FCA website: The FCA does not regulate tax advice or some aspects of commercial, buy to let, overseas mortgages, bridging finance, finance and asset lending. Ltd is a licensed credit broker, and not a lender. Limited is registered with the Guernsey Financial Services Commission, reference number: 2269418, as a Non-Regulated Financial Services Business. Ltd Registered in England and Wales No: 5070990 Registered Address: As above. The guidance and advice contained within the website are subject to the UK regulatory regime and is primarily targeted at UK customers. Calls may be recorded for training and monitoring.