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How can we help?

We are always happy to hear from our clients, introducers, the media or any other interested parties and will deal with your query as quickly and efficiently as we can.

Our advisers are here to help and will work around times to suit you, including evenings and weekend appointments.

Get in touch with us, via phone or email, if you would like to discuss a new case or if you have any queries regarding a mortgage.

Our Locations

We are always happy to hear from our customers, potential customers, the media or any other interested parties and will deal with your query as quickly and efficiently as we can.

London Office

12 Pepper Street
Docklands
London E14 9RP

Tel: 020 7519 4900
Fax: 020 7519 4910
Email: info@largemortgageloans.com

London Office Opening Times:

8am – 8pm Monday to Friday

Guernsey Office

Tel: 01481 234527
Fax: 020 7519 4910
Email: info@largemortgageloans.com

What to do when we don’t get it right

We always aim to provide excellent customer service and when that doesn’t happen we would like to know why. Listening to you and learning from what you have to say will help us get it right next time, and we need your help to do this.

If you are not happy with the service that you have received please contact our Complaints Manager at the London Office by email, telephone or letter.

We will then independently investigate the issues that you have raised and advise you of our findings.

Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service, please see the following link for further details: http://financial-ombudsman.org.uk

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