HOW CAN WE HELP?
We are always happy to hear from our clients, introducers, the media or any other interested parties and will deal with your query as quickly and efficiently as we can.
Our advisers are here to help and will work around times to suit you, including evenings and weekend appointments.
Get in touch with us, via phone or email, if you would like to discuss a new case or if you have any queries regarding a mortgage.
We are always happy to hear from our customers, potential customers, the media or any other interested parties and will deal with your query as quickly and efficiently as we can.
12 Pepper Street Docklands London E14 9RP
Tel: 020 7519 4900
London Office Opening times:
8am - 8pm Monday to Friday
Tel: 01481 234527
What to do when we don’t get it right
We always aim to provide excellent customer service and when that doesn’t happen we would like to know why. Listening to you and learning from what you have to say will help us get it right next time, and we need your help to do this.
If you are not happy with the service that you have received please contact our Complaints Manager at the London Office by e mail, telephone or letter.
We will then independently investigate the issues that you have raised and advise you of our findings.
Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service, please see the following link for further details: http://financial-ombudsman.org.uk